Terms & Conditions

Definition

‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us
‘Contract’ means any contract for Goods made between you and the Company
‘Goods’ means the packaged products or services which we shall supply in accordance with these Conditions
‘We’ means COMO bathroom ware.
‘You’ means the customer seeking to purchase the Goods from us and ‘You’ shall be construed accordingly

Pricing & Offers

The team at COMO bathroom ware hard to ensure that prices listed and technical specification information is accurate at the time of purchase. However we are entitled to make amendments to the price to take into account any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In this unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer’s memory from previous visits – it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available. Any price changes will be advised and agreed prior to accepting your order.

Where COMO bathroom ware run additional offers and voucher promotions, these may only be used singularly and not in conjunction with one another unless explicitly stated. This includes any cashback, discount code or trade account related discount. Please note that before accepting your order, if COMO bathroom ware discover you are not entitled to use of the code, or do not meet any or all terms and conditions for a particular codes use, we may reject your order or process without benefit or reduction. Please note, discount codes are specific to single products only and not when products are included in packages and or suites.

COMO bathroom ware reserve the right to withdraw an offer, whether voucher code or reduced price, at any time.

Discount codes and additional vouchers are not available to use on orders where Finance or any other finance based payment method is chosen. Please note that any reference to Free Delivery* is Free Standard Delivery.

Security

We realize that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future. Your credit card details are sent to the banks secure servers whilst the order is processed. No card data is saved and is not visible by any member of staff. At no point are your credit card details sent over using an unsecured connection. Although some customers may be eligible to receive re-marketing messages based on their browsing activity, this is intended to help those customers find the products they want easier. These emails are sent via a cookie-based opt-in system by a third party, we do not collect or store any email addresses. If you receive any emails you are not interested in receiving, please click ‘unsubscribe’.

Cancellation Rights

You have a right to cancel your order before dispatch or within 30 working days after the date of delivery by either calling us, or emailing us at info@como.nz quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. Once you receive the canceled order please return the item back to us within seven days of receiving the parcel.

This right of cancellation does not apply where Goods are specifically made to your specification or personalized at your request.

After 30 days from the day after the Goods have been received, you will not be able to cancel the Contract. We still may offer a credit note for goods that are unused, and in their original packaging. Please call us as early as possible to discuss.

All goods, wherever possible, must be returned unused and in their original packaging. We cannot refund goods that have been damaged whilst in your possession.

We are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.

Warranty And Liability

Most products available from COMO bathroom ware are supplied with a 12 months manufacturer’s warranty, however some manufacturers offer extended warranties on their products and this will be indicated on the product details page.

Defects or damages from abnormal use, unauthorized repairs, alterations, improper installation, serviced incorrectly, altered, modified, tampered, converted, repaired and other acts which are not the fault of COMO bathroom ware, and will not be covered by warranty.

Warranty will not cover any of plumbing costs, building costs or installation fees etc.

General

Please note that all orders placed through our website or phone system are subject to COMO bathroom ware accepting said order, at which point a contract is formed between both parties and the goods are dispatched. Title and ownership of goods will pass to the customer on delivery. Point of accepting the order is considered to be the point of process, picking and packaging at our warehouse or distribution location.

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. All images are displayed with the manufacturers/suppliers permission.

On occasion the manufacturer may make small changes to the design of a product, due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Due to the manufacturing, buying and firing processes, there are often some variations in size, shape, colour and pattern in some items, therefore the seller accepts no liability. All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer of sale.

The Contract and Conditions shall be governed by the laws of New Zealand, and you agree to submit to the non-exclusive jurisdiction of the courts.

Any notice required or permitted is to be given by either party to the other under the Conditions these shall be in writing and addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.

The terms and conditions do not affect your statutory rights.